Responsible Gambling Cannot be Scaled Using a Single Framework

Findings from the International Player Safety Index, the research initiative, produced with SBC Media and supported by 1xBet, show that player protection cannot be separated from local market realities.

In Western Europe, regulation is already well-established, but challenges remain. About 60% of respondents rated the effectiveness of regulation in their primary market at 7 or higher out of 10. However, 43% of operators were dissatisfied with the quality of guidance on player protection, and another 26% were unsure whether the guidance was sufficient.

What stands out is that even a well-developed regulatory environment does not eliminate operational challenges. Operators and regulators may share the goal of protecting players, but differing requirements across borders make it challenging to establish a uniform standard. In one market, the focus is on affordability checks; in another, on self-exclusion; in a third, on advertising; and in a fourth, on financial monitoring. An international brand must not simply copy best practices but instead develop a working model for each jurisdiction separately.

Latin America presents a different picture. The region is rapidly transitioning from offshore dominance toward locally licensed models, and player protection appears robust in certain areas. The study notes that 84% of the operators surveyed use KYC checks, 69% employ real-time activity monitoring, and 34% use AI to identify potential gambling harm.

However, technological progress does not bridge the main gap: players do not always understand the tools designed to protect them. In some markets, gambling is still viewed not as entertainment, but as a way to make money. In such an environment, limits, monitoring, self-assessment, and verification require explanation. Otherwise, protective mechanisms appear to the player as an obstacle rather than as part of a safe environment.

The African market highlights a different reality. The study describes the region as one characterized by two-speed development: Nigeria and Kenya are moving toward more modern frameworks, while other countries are still developing their regulatory and compliance frameworks. Additional challenges are posed by retail betting, cash payments, mobile networks, and the perception of betting as a path to economic improvement.

For an international brand, this means that responsibility cannot be captured in a single slogan. In one market, it is important to strengthen data-led protection and real-time monitoring. In another, it is necessary to explain basic protection tools. Elsewhere, operators may face regulatory uncertainty, while in other jurisdictions the focus remains on reducing the presence of unlicensed operators.

The illegal market remains one of the main challenges for responsible gambling. Unlicensed operators often compete by offering unrestricted conditions: fewer checks, faster access, simpler bonuses, and less oversight. For some players, this seems more appealing, especially if they don’t understand why licensed operators implement protective tools.

Yet the absence of restrictions also means the absence of many protective mechanisms. Without licensing or external oversight, key safeguards such as age controls, self-exclusion tools, financial monitoring and complaint mechanisms become far less effective. As a result, addressing the unlicensed segment is not simply a matter of competition. It is a matter of player safety and the long-term development of the market itself.

In this context, the findings of the International Player Safety Index are particularly valuable. It reveals where regulation is effective, where guidance remains insufficient, what technologies are being used, where players lack education, and why responsible gambling cannot be promoted without addressing the unlicensed segment.

For operators working across multiple markets, these findings reinforce the importance of combining licensing, local adaptation, player protection, education and ongoing research. 1xBet’s support for the International Player Safety Index reflects this broader approach to long-term regulated-market development.

Responsible gambling is not a one-size-fits-all solution. It is the ability to uphold a common principle across different contexts: betting should remain a form of entertainment, players should not be left to face risks alone, and growth should not be built on circumventing the rules that make the market safer.