UAE gaming regulator warns citizens not to do business or play with unlicensed operators

The notice comes after the GCGRA this year granted the UAE’s sole lottery license to The Game, LLC – operating as The UAE Lottery – which stands as the only lottery license permitted under the GCGRA regulatory framework.

Two pre-existing lotteries, namely Big Ticket and Dubai Duty Free, which have been operating for more than 30 years, are also permitted to continue under GCGRA’s supervision, however no other pre-existing lotteries will be considered and have been ordered to shut down, it said.

In a Monday statement, the regulator warned that consumers who choose to play or do business with an unlicensed operator face significant risks such as “financial loss, becoming the victims of cheating or fraud, having their personal data stolen or misused, increasing the risk of malware, phishing, or other cybersecurity threats, and being implicated in a regulatory or criminal investigation and the subsequent reputational damage.”

Kevin Mullally, CEO of the GCGRA, added, “The GCGRA is committed to ensuring a safe and legal gaming environment in the UAE” and urged consumers to “stay vigilant and informed to protect yourself from the risks associated with illegal gaming. Your adherence to the law not only safeguards your personal and financial security but also upholds the integrity of our community. If you choose to play, do so only with licensed operators.”

“These unlicensed businesses have not had their technology or games independently evaluated for fairness or security.

“They are not required to act responsibly or incorporate basic consumer protection. They are not subject to advertising regulations and lack any oversight of their finances, including having reserves for prize payouts and complying with anti-money laundering laws.

“Consumers are strongly advised to avoid unlicensed operators to protect themselves from adverse consequences.  Similarly, advertisers, payment processors and other service providers that support these businesses risk sanctions and potential consequences affecting their ability to operate in the UAE.”

Established in September 2023 with former MGM Resorts CEO Jim Murren as chairman, the GCGRA has been busy of late, issuing three industry suppliers in Aristocrat, Smartplay International and PayBy Technology Projects authorization to provide specialized services to approved gaming operators in the country.

It has also granted the UAE’s first Commercial Gaming Facility Operator license to Wynn Resorts for its US$5.1 billion Wynn Al Marjan Island project in Ras Al Khaimah.

As per information released upon its establishment last year, the GCGRA’s charter is to “create a socially responsible and well-regulated gaming environment, ensuring that all participants adhere to strict guidelines and comply with the highest standards. It will coordinate regulatory activities, manage licensing nationally and facilitate unlocking the economic potential of commercial gaming responsibly.”