GLI´s CEO James Maida shares ´how we’ve gone beyond testing to become a more integral partner´

Letter from the CEO (2022)

To all our clients and partners,

As we begin the new year, I’m overcome with a sense of optimism and gratitude. After nearly two years of having our personal and professional worlds shaken, it appears we are turning a corner. I can’t tell you how happy it’s made me to see so many of you this year at G2E, SBC Latin America, IAGR, PGRI and LeFleur’s. I look forward to seeing even more of you at ICE, the National Indian Gaming Association show, and our own Regulators Roundtable. Nothing is quite as powerful as collaborating face-to-face.

We’ve had the privilege of working with so many jurisdictions globally in their quest to start new forms of gaming and digitize their offerings, whether it was regulated skill-based gaming, sports betting, iGaming, iLottery or eSports. We’ve also seen a resurgence in traditional gaming equipment from suppliers submitting new products for testing. Personally, I feel fortunate that GLI has had a chance to help our clients lead that change.

In my last open letter, I told you about how we’ve been reshaping our leadership team and reinvigorating our compliance and testing road map to better accommodate your non-testing needs. Our GLI Assured Integrated Compliance service has been overwhelmingly welcomed as clients know that failure today is not an option. With time and execution critical to survival, you’ve invited us to become an even more integral partner, assisting you with trusted end-to-end solutions and thought leadership that goes beyond testing.

New opportunities also bring fresh challenges, with cybersecurity topping the list for many companies. Together with our integrated cybersecurity company, Bulletproof, we’ve ensured the safety and integrity of our clients’ systems by combining our world-class testing with world-class cybersecurity services. It’s crucial in today’s climate to have a partner who knows both security and gaming; thanks to our combined background, not a single gaming client who used Bulletproof during the pandemic has reported a security breach—something we’re immensely proud of.

If 2021 was about diligence and strategic preparation, 2022 is about momentum and execution. We’ve hired nearly 150 new delivery personnel over the past 12 months to make sure we’re ready to help you bring new products to market. Our people are the heart and soul of GLI. Their talent and dedication make everything we do possible and, as we look to the future, their health and safety will remain a top priority. We’ve also continued to innovate in test automation, offering quicker, more accurate tests for a wider range of scenarios. New opportunities, new forms of gaming and new jurisdictions are emerging every day, and we stand ready, as always, to help you reach your goals for 2022.

I look forward to seeing each of you somewhere on the globe.