Jay Bertsch: “Konami Resources to Support Casino Reopen from COVID-19 Closure”

Konami Games and Systems Customers:

The coming weeks represent a crucial time for casinos impacted by COVID-19, and Konami wants to provide the best support possible to ensure a smooth transition for properties approaching reopen. While recent events have brought inherent uncertainty to our industry, there should be no doubt about our commitment to one another—to work efficiently, collaboratively, and collectively to achieve meaningful gains for the future of gaming. We all want to rebuild. That starts with a strong return.

Konami has prepared the following resources to help your casino transition games and systems back online:

• Konami Games: Restart Considerations

• Konami SYNKROS®: Reopen Checklist

Please feel free to share these resources with your team. Each offers clear and precise information to support successful reopen. Konami Games and Systems Customer Service are available to assist remotely through the following channels:

• Games Customer Service [Available Mon – Fri, 6AM – 6PM PT]:

o Phone: +1.866.KGI.SLOT, Ex. 1

o Email:

▪ U.S. and Canada: customerservice@konamigaming.com

▪ International: ics@konamigaming.com

• SYNKROS Systems Customer Service [Available 24X7X365]:

o Phone: +1.866.KGI.SLOT, Ex. 2

o Email: newcase@konamigaming.com

o Zendesk Support Ticket

Due to high demand, availability of Konami field technicians to assist in-person is limited. Please contact us if you have a special need for assistance from Konami field technicians, but understand there is an immediate high volume of requests and not all can be immediately attended. We sincerely look forward to making our field tech team safely and swiftly available to assist at normal response times as early as possible.

Faced with present challenges, I believe clarity and cooperation are among the most valuable things we can offer. There is no substitute for careful planning, so feel free to reach out to a Konami service or sales representative if there’s anything we can do to support your successful reopen. Thank you for your partnership and please stay safe.

Sincerely,

Jay Bertsch

Senior Vice President, North American Game & Global Systems Sales Konami Gaming, Inc